We want you to love everything you receive from us, but we understand not everything works out!
Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 7 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Two Brunettes will gladly accept any merchandise in its original condition with tags attached. We reserve the right to refuse a return if these conditions are not met. Acceptable returns will receive a store credit that is stored in our computer system and is good for 1 year at both locations. You may also use your credit by sending us a direct message on Instagram.
We do not offer refunds.
All accessories, jewelry, swimwear, and sale items are FINAL SALE.
To initiate a return:
1. Log in to you account.
2. Click the order you would like to request a return for.
3. Select the item(s) you wish to return.
4. Select a return reason.
5. Submit your request.
Once your return request has been approved, please mail your item(s), with invoice or receipt, to the address below:
1260 Appling Drive, 116
Mount Pleasant, SC 29464
To initiate an exchange:
1. Follow the steps above to return your item(s).
2. Email us at firstname.lastname@example.org to request an exchange.
- Please specify the name, size (if applicable), and quantity of the item you would like. If available, we will place the item(s) on hold for you and instruct you on next steps.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box will make the shoes ineligible for return. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs. Follow the return guidelines above.
We thoroughly inspect all items when we receive them, but if you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email email@example.com so we can take care of it. We want you to love everything you purchase from us, and we will work with you to make it right!
Email us at firstname.lastname@example.org
for any questions or concerns about your purchase!
We are available Monday - Friday, 9am - 5pm EST